Terms Of Service
The Yellow Pan
Catering - Terms of Service:
All customers of The Yellow Pan Catering Services are subject to the terms and conditions contained in the below agreement. The below agreement is a legal contract between ‘The Yellow Pan’ and the service user (customer).
Terms of Quotation:
The price for services shall be the price stated on the quotation or invoice. The quotation is valid only for one week only from the date of transmittal of the quotation to client. Kindly contact our office for an extension of date. The Yellow Pan reserves the right to reject any such offer. We reserve the right to reject your proposal and not sending the quotation for your requirement, it depends on availability of event date, number of guest and event location. The company reserves the right to revise catering quotes on changes to event. Any type of changes, additions or modifications in menu or number of guests, etc. must do at least 3 working days prior to event date.
The client’s confirmation means the client has accepted these terms and conditions and the quotation. Once the clients deposit has been received a receipt will be issued by The Yellow Pan together with a formal confirmation invoice which will include your draft menu, event summary and estimated costs based on the number of guests and selections made by the client at this time.
A payment of 50% deposit is required at the time of booking or one week before the day of the event whichever is earlier. Remaining balance a payment of 40% due must be paid one day prior to the day of the event unless other arrangements are approved in advance with management. Remaining 10% balance paid after event completion.
1) Cost: due to the fluctuating cost of food items, menu prices are subject to change when a drastic change in the menu ingredient cost occurs, client has two options.
a) Client will pay the additional cost based on the current adjusted price, or
b) Substitute other menu items to maintain the agreed upon per person/platter menu.
2) Payment method: all prices quoted are based on cash payments only. No personal and cashable cheques are accepted. However, cheque payments are subject to accept, but due to bank clerical clearance all cheques are accepted seven 7 working days before the event date.
Menu to Be Served:
The Yellow Pan reserves the right to make small changes to the menu only if ingredients are unable to be sourced due to reasons beyond the control of the caterer.
Our catering depends on the fact that any event we undertake is separately planned, purchased and cooked. This does mean, however, that we must have very strict terms regarding numbers.
A) All prices are quoted for a specific number of guests. When numbers drop, our overheads do not reduce proportionally and therefore our menu prices increase.
B) We require confirmation of numbers to be catered if increase the guest list before three days of an event. After this date, increase in numbers of up to 10 to 20 people can usually be accommodated but no allowances can be made if numbers drop.
C) If the number of guests attending exceeds the numbers booked (and we can cater for them) we will charge for the greater number.
D) If the number of guests attending is less than the number booked we will still charge the total number ordered you placed.
Client agrees to pay any for all additional services requested by the client not included in contract. Any additional service requested shall be made by the client in writing.
The Yellow Pan shall not be any liable for losses resulting from non-fulfilment of any terms of provisions of event contract, if the caterer shall be prevented or delayed from performing in whole or in part because of riots, strikes, and flood or by any other act occurrence not within the reasonable control of The Yellow Pan.
Change of Event Date or Venue:
The Yellow Pan will apply the entire balance of client’s deposits and prepayments, towards another event, subject to The Yellow Pan’s availability. All costs are subject to change.
Prices stated are subject to change according to the market price of products and with final guaranteed number of guests. The Yellow Pan will inform client of market price changes no later than 30 days prior to the event. Client will have the option of revising products and service to reduce costs prior to payment as described in payment term. Upon payment the final price is fixed and may only change due to a change in number of guests or mutually agreed upon changes in the services and/or menu provided
The Yellow Pan may provide all or part the rental items for the event. However, certain items may incur restocking & cancellation fees. If, The Yellow Pan arranges rentals, for the client, through a rental company, client will have to pay the rental company directly/through us. Any loss or damage to any rentals will be billed to client after the event.
If the client needs to cancel the event with any reason like client / venue / acts of god, client must provide written notice to The Yellow Pan. The Client understands that upon entering into the contract, The Yellow Pan is committing time and resources to this event and thus cancellation would result in lost income and lost business opportunities in an amount hard to precisely calculate. Therefore, the following cancellation limitations will apply. If client requests cancellation of the contract, will it be charged completely depends on The Yellow Pan’s accordance to days remaining to the event. If client cancellation is received 3 days in advance of the event date, The Yellow Pan shall be entitled to 100 percent of the estimated total cost. The client’s deposit will be credited against the cancellation fees owed. Any balance will be payable upon the notice of cancellation.
A) Quantity: The Yellow Pan will prepare between five -ten percent overage based on the final number of guest count registered by client. Part of this overage is to include food for the staff and/or service providers. Client will not be charged for this.
B) Leftovers: it is not our policy to leave leftover food as it is never the same the following day. If, however, you wish to keep the food you must ask the event manager –in-charge on the site. They will then transfer any left overs to your own dishes once the service staff have been fed. The Yellow Pan reserves the right to discard any leftover food. If you (client) or any of your guests request to take any of the remaining uneaten food items, it means we are not responsible for any harm
C) We accept no liability for any food supplied to the client by another The Yellow Pan (or food products suppliers by the client themselves) in additional to those arranged by The Yellow Pan.
D) Dietary requirements and allergies: The Yellow Pan will try hard to provide suitable adaptions to the client’s menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance.
E) Alcoholic beverages: The Yellow Pan will never supply any form of alcoholic beverages for any kind of event.
Client will be billed for additional staff hours for any time extension beyond the prior agreed upon time.
The Yellow Pan is not responsible for any items provided by client to the event. (i.e. Beverages, flowers, cake, gifts, additional foods, dishes, glassware, serving pieces, etc.). The Yellow Pan is only responsible for those items listed on invoice as provided by The Yellow Pan and no other items. It is understood that the client will conduct the event in an orderly manner, and in full compliance with all applicable laws, ordinances and regulations, and facility contract.
The Yellow Pan assumes no responsibility for any damage or loss of merchandise, alcohol, equipment, furniture, clothing or other valuables prior to, during or after the event. The Yellow Pan will do everything possible to ensure that all of client’s supplies, rentals and equipment are cared for and maintained in good working order and without damage. When providing the location for the event/function, the client, understands that accidents/breakage and/or damage may sometimes occur. We will not be liable for any damage or loss, unless specifically caused by the wilful negligent actions or conduct of The Yellow Pan or its employees.
The client will comply with all the laws of the Haryana state, all municipal ordinances and all lawful orders of police and fire departments and will not do anything on the event/function premises in violation of any laws, ordinances, rules or orders. If unlawful activities should occur on the premises, and the event is cancelled, there will be no refund of any kind from The Yellow Pan to client.
Thank you for considering The Yellow Pan for your catering needs. It is always our pleasure to serve you!
- Please feel free to contact us with your questions & comments.